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My Skills

I have experience working with teams to brainstorm and whiteboard concepts. I can create wireframes at varying levels of fidelity, and enjoy prototyping ideas. I have some front-end coding experience and enjoy working with the DEV team to build ideas out. I have worked with distributed teams using version control systems (SVN, and Git ). 

Software I am familiar with:

  • Adobe XD 

  • Figma

  • Miror

  • FigJam 

  • Illustrator 

  • Photoshop 

  • Notion

  • Survey Mokey

  • Usability Hub

  • Google Drive/ Google Sheets

  • Knowledge of jQuery UI 

  • HTML5/ CSS3/ SASS 

  • Notepad++ 

  • Sublime text 

  • Visual Studio 

  • Google Analytics

  • Google Meets 

  • Some Survey and Testing tools

  • Webex 

  • OS: Window, Mac OS 

  • Other tools: Slack, Git, SVN

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The main skills

  • UX Design Process 

  • UCD (User–Centered Design) 

  • User Research 

  • Visual Design, Visual Hierarchy 

  • Information Architecture 

  • A/B testing, Click testing, Usability test, 5-second-test 

  • Problem solving skills 

  • Negotiation Skill 

  • Wireframe, Prototyping, Mockup 

  • Knowledge of SEO 

  • Knowledge of Agile Scrum 

  • Responsive Design/ Bootstrap 

  • Design process 

  • Standard Design 

  • Creative thinking 

  • Critical thinking

Other skills

  • Project management 

  • Presentation 

  • Teamwork 

  • Management 

  • Training

Education

HANOI University of Technology

Bachelor of IT (Information Technology Faculty). 

2003-2008 

HANOI University

English department 

2004-2008

Bach Khoa Information Technology Academy

MCSA (Microsoft Certified Solutions Associate) course. 

2008

Vietnam Datacommunication Company & Atlan)

Project management.

2009 

Shute University, Kaoshiung, Taiwan 

Master in Information Management 

2010-2012 

Arena Multimedia Centre 

Motion Graphics 

2014-2015 

Udemy 

UXD fundamentals 

2018 

IDF (Interaction design foundation) 

Member of IDF 

2019 - now 

IDF (Interaction design foundation) 

Study about UX and product design 

2019 - now

Google

Foundation of UX Design 

2021

Google

Start the UX Design Process: Empathize, Define, and Ideate

2022

Google

Build Wireframes and Low-Fidelity Prototypes

2022

Google

Conduct UX Research and Test Early Concepts

2023

LinkedIn

Product Management First Steps

2024

My Working Experiences

R&D DEPARTMENT of FIS (FPT INFORMATION SYSTEM) 

UX Consultant/ UX team leader

May 2022 – Present

Working as a UX consultant and UX team leader of the R&D Department of FIS.

 

Some projects have involved

  • iHRP: The management system for HR (ESS (Employee Self-Services) and MSS (Manager Self-Services) sections) 

    • UX reviewed and gave out the solutions for UX and UI improvement after testing and doing user research. 

    • UX approaching methods.

    • UI: applied Design System with Ant Design. Re-build wireframes and logic with PO and BA teams. 

    • Testing with users again to achieve MVP based on Lean UX.

    • Consult UX solutions for the development team and the CTO.

  • FPT.SM (FPT Subscriptions Management) - A system that allows selling software made by FIS and other providers on subscriptions.

    • UX review for MVP version

    • UX research for the very first step for finding Persona, Empathy map canvas, Competitive Analysis, CJM. 

    • Evaluate priority for modules to build based on user research.

    • Re-evaluate the needs of users in FIS for the system.

    • Consult UX solutions for the development team and the CTO.

  • Bidding Vietcombank Onboarding process based on Design Thinking.

  • Building a UX team with UX researcher/ UX analyst/ UX writer/ Visual leader/ Front end developer/ UI designer.

DES of FSOFT (FPT SOFTWARE) 

Senior Product Designer/ UX team leader 

Oct, 2020 – 2022

Working as a senior product designer with the UX team of the DES department.

 

Some projects have involved

  • Car driving simulation for FPT

    • UX review for the MVP about to launch. Point out the problems of the current version and whether should it be launched at that time.

    • Solutions for the patch version are based on expert view, testing with experts (car license teachers), and testing with users.

  • Japan's AI-powered wastewater level monitoring system

    • UX audit

AVIATION UNIT of FSOFT (FPT SOFTWARE) 

Senior Product Designer / UX team leader of AVIATION Unit

April, 2019 – Sep, 2020

UX team management: recruit and structure a basic UX team for developing a product, make long-term planning for developing a UX team with each domain, manage team members’ tasks, training UX skills. 

Customize a basic UX process that can be appropriate for each type of project. 

Structuring UX documents, and collaborating with other team members to build up standard UX documents for each phase of the UXD process. 

Working as a Senior Product Designer on all projects. This position is a combination of a UX researcher (who creates and executes User personas, testing scripts, Recruiting the right users, Interview and getting users’ insights) + a UX designer (who conducts User journey maps and business requirements, Finds the right answers for the right problems) and a UI designer (who has creative thinking and creates works with Colors, Typography, Iconography, Layout structure, Design system, Design Library) 

Cooperate with the dev team to integrate the app/ web.
Cooperate with other UX designers in the team to test the interface and user interaction.
Consult UX solutions to customers and managers.
“Educate” managers and customers about UX and its benefits.
Collaborate with team members to build up UX packages for marketing and selling services. 

Some projects have involved: 

  • LotusShop of VNA (Vietnam Airlines)

  • Proposal for pre-sale phase of Bamboo Airways, Flight Booking Engine + Website of Vietnam Airlines 

  • Redeem miles of Vietnam Airlines 

  • Pacific Airlines website 

APPLICATE IT (A DANISH COMPANY)

Senior Product Designer

August 2018 - January 2019

  • Doing user research and generating requirement document

  • Adjust the scope of the project, create functional specification,s and create sitemap, workflow diagrams

  • Create wireframe, prototype, mockup

  • Design Interface

  • Cooperate with the dev team to integrate the app/ web

  • Cooperate with the test team to test the interface and user interaction 

  • Consult UX solutions to customers

  • Design graphic elements, logo, business card, roll-up... 

Some projects have involved: 

  • Autoproff: Car bidding application for mobile
    GSA secure: a website and application also for supporting emergency situation
    on road.

  • Kombit: a website for collecting survey result about citizens’ satisfaction with social services (apply for many municipalities in Denmark). 

  • LifeXite: a website for introducing about LifeXite platform. This includes many apps running inside. RUNX is one of them and it supports educators, families to follow and understand the situation of children (from 5-15 years old). 

  • Re-auction seller: An application for bidding and selling high-end old clothes. 

IDE-ATION (AN ARABIC COMPANY) 

Senior Graphic Designer, Web Designer 

April 2018 - July 2018

  • Responsible for the front-end coding, innovative design, and layout of the website of 

  • Ideation and 8 other in-house companies in FAIMS. It includes building websites from concept all the way to completion from the bottom up, fashioning everything from the home page to site layout and function.

  • Interpreting clients' needs and designing solutions with high visual impact. Work on a variety of products, including websites, books, magazines, product packaging, websites, exhibitions, corporate identity marketing collaterals, etc., and cooperate with IDEATION’s current design team. 

PIXELZ INC (A DANISH COMPANY) 

Senior Product Designer with the Global team

January 2016 - January 2018

  • Gathering requirements from clients (Marketing team, Content Team, and CPO) 

  • Coordinating with the Marketing team and Content team to define the structure, scope, 

  • and flow diagrams. 

  • Making sitemap. Sketching and wireframing to make clear how the site would look and meet the user’s requirements. 

  • Creating clickable prototypes when needed. 

  • Testing interaction between user and system. 

  • Designing adaptive layouts to maintain a consistent user experience across all domains (COM, UK, CA, FR, IT, ES, SE, NO, NL, DK, DE and BR) with Photoshop, Illustrator. 

  • Build sites up (HTML, CSS, Bootstrap, embedded Ruby and jQuery) with Sublime text and Middleman then implementing new modules for all domains. 

  • Ensuring mock-ups meet both visual and textual branding standards. Defining and documenting website design standards when needed. 

  • Ensuring that all domains display responsively on mobile devices. 

  • Coordinating with developers to build up an analytic file to know how many times users click on “Yes”, “No”, “Subscribe” button in Case-studies, Premium Guides, Newsletter and Recommended Blog Posts. From this result we will have solutions or needed changes to improve contents. 

  • Design on demand: newsletters, posters, backdrop for events and Video frame cover for teaching.

FREELANCE 

Graphic designer, UI/UX designer, and Photography contributor

June 2011 - 2015

  • Design: logos, websites, applications.

  • Making layout and front-end code for websites and applications (web-based). 

  • Making everything displays responsively on mobile devices.

  • Give out solutions for UX of applications.

  • Setup studio for shooting and joining in Photo stock markets for selling images.

VNPT-SOFTWARE 

Web Designer/ Design team leader 

July 2015 - December 2015

  • Working as a design team leader and a project manager with the same description as the position in VNPT Software. 

  • Joining in projects assigned by the manager. 

  • Some projects have involved: 

  • VDC portal, VDCIT portal, Token Management System, VNPT tax, website for Uong Bi coal mining company, website CloudVNN, KienGiang Portal, 22 internal systems of VNPT (ERP systems), Vone (Single Sign-On system), Cost and Revenue System Management of VDC, the Management Information System of VDC, Asset Management System of VDC, ERP system of VNPT (HRM, CRM) ...

VDC (Vietnam Datacommunication Company) 

Web Designer/ Design team leader

May 2008 - June 2015

  • Working as a design team leader and a project manager with the same description as the position in VNPT Software. 

  • Joining in projects assigned by the manager. 

  • Some projects have involved: 

  • VDC portal, VDCIT portal, Token Management System, VNPT tax, website for Uong Bi coal mining company, website CloudVNN, KienGiang Portal, 22 internal systems of VNPT (ERP systems), Vone (Single Sign-On system), Cost and Revenue System Management of VDC, the Management Information System of VDC, Asset Management System of VDC, ERP system of VNPT (HRM, CRM) ...

© 2021 by Thux. Created by Pham Ha Thu.

34T Building, Hoang Dao Thuy Street

Cau Giay District, HN 10000

​

hathu1985online@yahoo.com

Tel: 093-666-1926

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Hello, I'm Thu

I'm a UX consultant with extensive experience in creating intuitive and engaging digital products. I have built a team of experts in UX design, research, analysis, writing, and front-end development. I have over 15 years of experience in the field of design in general and UX in particular, and more than a decade in leadership positions, I bring a wealth of knowledge, expertise, and enthusiasm to create exceptional user experiences.

We are dedicated to providing our clients with exceptional user experiences that drive business growth. With a passion for solving complex design challenges.

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