The National Aviation Agency wants to applied UX and UI effectively in the project so that it can create impressive shopping experiences for their customers. They will be satisfied when buying the tickets and using services from the Agency.

The Agency also wants to pass the WCAG 2.0 so their system also adapted by the disabilities. Besides that, the consistency between IBE of Normal passengers and the V.I.P is the must. V.I.P members could understand and use "miles" for buying flight tickets effectively...

Here are some visions that my client wants to have for their system:

• The first Airlines Agency in Vietnam would be applied a Professional full package of UX services. 

• Creating a useful website by providing updated and useful content. 

• Increasing ROI (Return of Investment) by integrating UX into the system

• Build up a website which follows the latest design trends. It also must have good contrast and be usable not only for normal people but also for disabilities

• Satisfy our V.I.P member with new payment method. The payment method with many profits to them.

• Synchronize the process of booking air tickets between the system for ordinary passengers and VIP passengers. Deploy centrally on one server to increase system performance

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